Chief Revenue Officer (CRO)

Reports to: Chief Executive Officer
Location: Remote
Salary: £140,000 – £170,000 + package
  
About the Organisation
  
We are a high-growth, multi-site services business operating at the intersection of people, operations, and performance. We partner with some of the UK’s most recognisable brands to deliver scalable solutions that drive commercial impact across large, complex organisations. Our focus is on long-term partnerships, measurable outcomes, and sustainable growth.
  
Purpose of the Role
The Chief Revenue Officer will own and lead the end-to-end commercial strategy, driving profitable revenue growth across key markets, with a particular focus on Retail and Hospitality employers. This role is responsible for unifying sales, partnerships, marketing, and revenue operations into a single, high-performing growth engine.
  
You will be a senior commercial leader with experience running large, multi-layered revenue teams, capable of balancing new business acquisition, account growth, and long-term strategic partnerships.
  
Key Responsibilities
Commercial & Strategic Leadership

• Define and execute the organisation’s revenue growth strategy across priority sectors, with a strong emphasis on Retail and Hospitality.
• Drive a balanced growth model across new customer acquisition, upsell/cross-sell, and strategic account development.
• Partner with the CEO and executive team to align commercial strategy with overall business objectives.
• Own revenue forecasting, pipeline management, and performance reporting at executive and board level.

  
Revenue & Go-to-Market Execution

• Lead and scale large, multi-disciplinary revenue teams across sales, partnerships, marketing, and revenue operations.
• Oversee go-to-market strategy, value proposition development, pricing, and commercial packaging.
• Establish clear customer segmentation and engagement models, tailored to enterprise and multi-site clients.
• Create and embed structured account management frameworks, including executive sponsorship, joint business planning, and regular performance reviews.

  
Partnerships & Ecosystem Development

• Build and govern a strategic partner ecosystem that expands market reach and enhances customer value.
• Identify, negotiate, and manage commercial partnerships with complementary service providers, platforms, and industry specialists.
• Develop scalable partnership models with clear commercial outcomes and accountability.

  
Operational Excellence

• Ensure revenue operations are robust, data-driven, and scalable, with clear ownership of CRM, reporting, forecasting, and performance management.
• Drive continuous improvement in customer onboarding, retention, and lifetime value.
• Work closely with operational and delivery teams to ensure commercial commitments translate into high-quality customer outcomes.

  
Leadership & Culture

• Build, inspire, and retain high-performing commercial leadership teams.
• Create a culture of accountability, pace, and collaboration across revenue-generating functions.
• Act as a visible, credible leader internally and externally, representing the organisation with customers and partners.

  
Person Specification
Essential Experience & Skills

• Proven experience in a senior commercial or revenue leadership role (CRO, Commercial Director, Sales Director) within:
• Retail or Hospitality OR
• B2B sectors selling into Retail/Hospitality (e.g. Staffing/Talent Solutions, BPO, Consulting, Outsourced Services, Technology-enabled Services).
• Track record of leading large, complex revenue teams and delivering sustained, profitable growth.
• Strong commercial acumen with deep experience in forecasting, pipeline management, and revenue analytics.
• Experience selling and managing long-term, enterprise-level client relationships.
• Confident operating at board and investor level, with strong influencing and communication skills.

  
Desirable Attributes

• Experience scaling or transforming a commercial function in a high-growth environment.
• Exposure to multi-site, high-volume operating models typical of Retail and Hospitality.
• Strategic thinker with a hands-on, execution-focused mindset.
• Values-led leader who balances growth with long-term customer and organisational success.

  
Salary & Benefits:

• £140,000 – £170,000 base + bonus & exec package
• Home based with regular meetings in London